Special Function
Support & FAQs
What comes in the box?
Machine unit, standard hoop(s), USB cable, power cord, starter thread set, needles, bobbins, user manual, and quick-start guide.
What accessories do you recommend?
Extra hoops (metal square 100×100mm, $30), cap embroidery kit (Cap Driver + Cap Ring + Cap Station), thread set ($20), and stabilizers. See Parts and Consumables sections.
Can I use third-party hoops?
Many standard hoops are compatible, but OEM HALO accessories are recommended for optimal fit and tension — especially for cap embroidery.
How do I get support?
Via email, our Contact Us page, or live video call for real-time troubleshooting.