Shipping & Delivery Policy

Last Updated: July 15, 2026 This policy supplements our Terms of Service and applies to all Halo embroidery machine orders, aligned with our core service commitments shown on site: Free & Insured Shipping, 2-Year Warranty, 30-Day Trial, Lifetime Tech Support.

 

1. Free Fully Insured Shipping (As Stated On Site)

1.1 Eligibility All Halo embroidery machine orders qualify for free, fully insured shipping to supported delivery regions. No additional base delivery fees will be added at checkout for standard ground/air freight.
1.2 Shipment Insurance Coverage Every machine shipment carries full transit insurance:

· If your machine arrives damaged, dented, broken, or with missing core components due to carrier mishandling, we will arrange a full replacement unit at no extra cost to you.

· All visible package damage must be documented with clear photos/videos and submitted to our support team within 48 hours of delivery signature to file an insurance claim.

· Insurance does not cover cosmetic wear, minor packaging scuffs, or damage caused after delivery once the shipment risk transfers to the customer.

 

2. Order Processing Timeline

· After your full payment is confirmed, our warehouse requires 3–7 business days to inspect, test, package and dispatch your Halo embroidery machine.

· We will send a tracking number to your registered email once your order leaves our warehouse; you may track real-time transit status via the tracking link provided.

· Processing delays may occur during holiday seasons, bulk wholesale order surges, or stock replenishment periods—we will notify all affected customers proactively via email.

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3. Transit & Delivery Risk Transfer

· Risk of loss, theft, or transit damage belongs to us while the shipment is in carrier custody (covered by our shipping insurance).

· Risk fully transfers to you once the delivery carrier signs the package over to you at your shipping address.

· We are not liable for lost or damaged goods if you refuse delivery, redirect shipments after dispatch, or provide an incomplete/incorrect shipping address at checkout.

4. Customer Customs & Import Responsibilities

· All import duties, local VAT, customs clearance fees, and mandatory import permits required for embroidery machines in your destination country are the sole responsibility of the customer.

· We do not reimburse any customs charges, nor take liability for shipments detained or confiscated by local customs authorities due to missing buyer documentation or regional import restrictions.

· If customs holds your package for inspection, you must coordinate clearance directly with your local customs office; our team can provide commercial invoice and product certification documents upon request.

 

5. Address Modifications After Dispatch

If you request a shipping address change after your order has already left our warehouse:

· All extra carrier rerouting fees will be charged to you.

· We cannot guarantee successful address updates, and we will not cover losses arising from failed reroutes.

 

6. Delivery & 30-Day Trial Alignment

Our free insured shipping policy works alongside our 30-Day Trial Promise:

· If you test your Halo machine within 30 calendar days of delivery and find it unsuitable for your needs, you may initiate a return per our Return & Refund Policy.

· For voluntary trial returns (non-defective units), you are responsible for return shipping costs; our free shipping benefit only applies to the original outbound delivery from our warehouse to you.

· If your machine arrives damaged under insured shipping, we will ship a replacement machine to you free of charge—this replacement delivery also qualifies for our insured shipping coverage.

 

7. Shipping Exclusions

 

Free insured shipping does not apply to:

· Separate small consumable orders (needles, bobbins, thread, stabilizers, spare parts) purchased without a full embroidery machine unit.

· Expedited express shipping upgrades (2-day/overnight air delivery); upgrade fees are paid by the customer at checkout.

· Remote island, PO box, or restricted delivery zones where standard carrier service is unavailable (additional surcharges apply if we can deliver to these locations).

8. Coordination With Our Other Core Services

8.1 2-Year Warranty

Free insured shipping only covers transit damage before delivery. Damage caused post-delivery from misuse, power surges, or unauthorized disassembly is handled under our 2-Year Hardware Warranty, not shipping insurance. Eligible warranty replacement parts will be shipped to you at our cost.

8.2 Lifetime Technical Support

Our lifetime round-the-clock technical team can assist you with filing shipping damage claims, providing required customs paperwork, or troubleshooting delivery-related issues at any time after your order ships.

 

9. Contact For Shipping Inquiries

Brand: Halo Embroidery Official
Support Email: halo@haloemb.com (24/7 Lifetime) 
Technical Support: +86 13355862188

 

Free & Insured Shipping

All Halo embroidery machines ship for free with full transit insurance. If your unit arrives damaged in transit, we send a brand-new replacement machine at zero extra cost to you.